Lions Club of BridgendSanta's Grotto - Booking Link and FAQs
Following the success of on-line bookings in 2017 we hope to have this facility available for Santa's Grotto 2018 from the beginning of November 2018.
Frequently asked Questions
How can I book to see Santa?
There are two ways to book.
Firstly, you can book on-line by using the link which we will provide nearer the time. You can book at any time up until 6pm on the Friday before the day you wish to visit.
Secondly, you can book in person at the Grotto on any Saturday that the Grotto is open. You can book for that day (subject to availability) or any of the other Saturdays.
The Grotto was very busy in 2017 and on-line booking is highly recommended to avoid disappointment.
Can I book Online for the same day?
No, you can only book on-line up until 6pm on the Friday before. If you wish to book on the day you will have to attend in person at the Grotto and this will be subject to spaces being available.
Can I just turn up without a booking?
Yes, if we have spaces available we will be pleased to book you in to see Santa.
How much does it cost to see Santa?
The cost per child in 2017 was £5 if booking in person at the Grotto or £5 plus a 50p booking fee if you book on-line. Booking on-line will however secure your place.
Can I reserve a particular time?
Tickets are sold for 20 minute time slots, with a maximum on-line booking of 6 children per time slot. Children will be seen individually or as a family. There are free craft and colouring tables while you wait to see Santa.
What time should I turn up?
You should try and arrive at least 5 minutes before your allotted time slot.
Can I Cancel a Booking?
No, bookings are non-refundable, but you can re-arrange a booking - see below.
What if I need to Re-arrange a Booking?
Whether you have booked on-line or in advance at the Grotto, you will need to e-mail Bridgend Lions at email@example.com or telephone or text us (number to be provided nearer the time) and we will do our best to re-arrange. Please do not ring Bridgend Town Council at Carnegie House as they do not have access to the booking systems.
Can I reserve a space by telephone?
No, you can only book on-line or in person on one of the days the Grotto is open.
Where is Santa's Grotto?
It is in Carnegie House, Wyndham Street, Bridgend CF31 1EF - the old library.
Can I accompany my child into the Grotto?
Yes, children must be accompanied by a responsible adult.
Can I take photos?
Yes, please feel free to take your own photos for which there is no charge.
Will you take photos which I can purchase?
No, we will not take photos ourselves, so please remember to bring your camera or phone.
Will my child receive a gift?
Yes, all children can choose a quality gift.
Are there any additional costs?
No, there are no additional costs. There will be a Christmas bran tub, goody bags and craft stalls but there is no obligation to buy. The children's craft and colouring tables are free.
Can I bring a pushchair into the Grotto?
There will be a place to leave your pushchair in Carnegie House, but there will not be room to actually take it into the Grotto.